We'll bill your insurance company in a timely manner and do everything we can to expedite your claim. But remember, payment is ultimately your responsibility. If we bill your insurer, and after insurance has paid its portion, the account is not taken care of, we’ll look to you for final settlement of your bill.
Patient Financial Services Department will send statements for payment of self-pay accounts. You will receive two to three billing statements and two to three telephone calls during a 90-day period to obtain a payment or to make payment arrangements. If payment arrangements are not established and no payment is made during the 90-day period the account will be placed with a collection agency. If you need an itemized statement you can obtain one by calling our Billing or Patient Financial Services departments.
The hospital bill covers the cost of your room, meals, 24-hour nursing care, laboratory work, tests, medication, therapy and the services of hospital employees. You will receive a separate bill from your physicians for their professional services. If you have questions about these separate bills, please call the number printed on each statement.
If you can't pay your bill, we can help. You may be eligible for financial assistance programs. Contact our Billing Department at (800)430-3762 or the Patient Financial Services Department at (215) 248-8477.
Have your patient number and date of the hospital visit you have a question about handy, and contact:
8835 Germantown Avenue
Philadelphia, PA 19118